Return & Refund Policy

At Dark to Light, we are committed to providing you with the highest quality products and a satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully.

1. Returns
Eligibility for Returns:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Returns must be initiated within 30 days of the purchase date. Items that are returned after this period will not be accepted.
Non-Returnable Items:
Certain types of items cannot be returned, including:
Products that have been opened, used, or tampered with.
Gift cards.
Sale items or items purchased during a clearance event.
Items with damaged or missing original packaging.
Return Process:
Initiate a Return: Contact our customer service team at [Insert Email Address] or call us at [Insert Phone Number] to initiate a return. Please provide your order number and a brief explanation of the reason for the return.
Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Inspection and Approval: Upon receiving your return, we will inspect the item to ensure it meets our return eligibility criteria. If approved, we will process your refund.
2. Refunds
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Timeframe, e.g., 7-10 business days].
Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Partial Refunds:
Partial refunds may be granted in the following situations:
Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
Items returned more than 30 days after delivery.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Email Address] with details of the defect or damage. We will provide instructions for the exchange process.

4. Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:

Check your bank account to ensure the refund has not been posted.
Contact your credit card company as it may take some time before your refund is officially posted.
Contact your bank to check on the status of your refund.
If you’ve done all of the above and still have not received your refund, please contact us at [Insert Email Address].
5. Cancellations
Order Cancellations: If you wish to cancel an order, please contact us immediately at [Insert Email Address] or [Insert Phone Number]. Orders that have already been shipped cannot be canceled.
Refunds for Cancellations: If your cancellation request is approved before the order is shipped, we will process a full refund to your original method of payment.
6. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you received free shipping on your original order, the cost of shipping will be deducted from your refund.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and will cover the cost of return shipping. Upon receipt and inspection of the damaged or defective item, we will offer a replacement or a full refund.
8. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:

Dark to Light
darktolightbeauty@gmail.com